Customer care
Frequently asked questions
Helpful information about our cheesecakes, shipping, orders, coffeehouse and fundraising program.
How do you keep cheesecakes frozen during shipping?
Our custom-insulated shipping boxes use dry ice to help keep cheesecakes frozen until they reach their destination.
What sizes of cheesecake does Jubilations offer?
Jubilations cheesecakes are available in nine-inch and seven-inch sizes. Nine-inch cheesecakes are pre-sliced into 16 slices; seven-inch cheesecakes are unsliced and serve approximately 8–12.
Can I buy a single slice online?
Online orders are for whole cakes. Individual slices may be available when you visit the Jubilations Coffeehouse in West Point, Mississippi.
Do you accept returns?
Because our products are perishable and delicate, we cannot accept returns. If there is a problem with your order, please contact our team.
What is a Jubilations fundraiser?
Schools, churches, teams and other organizations sell Jubilations products to raise funds. Learn about selling materials, group ordering and fulfillment on our fundraising page.
Does Jubilations ship outside the United States?
Jubilations ships within the United States. International shipping is not available because customs delays can affect perishable products.
How can I compare cheesecakes?
Each cheesecake page includes product photos and details to help you compare flavors and sizes. Start with all products.
Can I change an order after placing it?
Changes are not guaranteed, but contact us as soon as possible. If the order has not shipped, the team will let you know what can still be adjusted.
I forgot my password. What should I do?
Open the account sign-in page and use the password-recovery option.
How do I create an online account?
Visit the account registration page and follow the prompts to create your login.
Do you make flavors that are not currently shown online?
Our recipe library is larger than the online assortment. If you are looking for a specific flavor, ask our team about current availability.
Do you offer a variety pack with several flavors in one cake?
Variety cakes are not normally stocked because flavors can transfer between slices. Contact us to ask whether a special arrangement is possible.